FREE UK DELIVERY ON ORDERS OVER £150
Products qualify for Free UK Delivery on orders over £150. Orders below £100 are usually sent via Royal Mail. Normally a First Class service which usually takes a few days.
When ordering please give us as much information as possible. For example: a suitable delivery date, if the items can be left with a neighbour or even some directions if its difficult to find.
If we are using a courier then we prefer to delivery on a day which is suitable to you, we may contact you to confirm delivery date. Most of our items available are 'In Stock' but due to many factors we can run out and delivery from our suppliers is 2 - 5 weeks depending on availability. If the item is displayed as 'Available to Order' it will be available in the 2-5 week bracket and we will confirm availability within 24 hours or placing order.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will post a card to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (KA, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning and Saturday deliveries are optional and will also incur additional charges.
Receiving Your Item
When receiving your parcel please mark the item as 'UNCHECKED' in case of any internal damage or if there is any apparent damage to the outside of the parcel.
**If the contents are damaged, please notify us within 2 days** Otherwise we will be unable to claim from our carriers and you will be left with a broken or damaged item.
If you have a problem or if the item is damaged, please contact us as soon as possible by Telephone: 01592 643227 or email firstname.lastname@example.org
All parcels are sent fully insured.
Where's your Order?
When ordering please contact us to ask if the item is in stock - our stock changes daily and some items which are out of stock can have a 4-6 week lead time.
Before contacting us to see where your order is please bear the indicative dispatch timelines below in mind and if you want further details please email email@example.com
Naturally we will try and get your order to you as soon as possible. Dates below relate to 'In Stock' items.
|Small Sized Mirrors
||Sent on a next day service and wrapped appropriately. Please allow for extra fragile items to be wrapped and despatched.
||1 - 2 working days
|Medium sized Mirrors
||We may use a fragile carrier for these items which can take a little longer to get to you. Please allow for extra fragile items to be wrapped and despatched.
||2-5 working days
|Large and Fragile Mirrors
||Large and fragile mirrors are always sent using our fragile carrier. In most cases it may take up to 5-10 working days. Our fragile carrier collects from us on a Monday or Tuesday and delivered to you the same week or the following depending on where you are located.
||5+ working days
You can upgrade your delivery service at the checkout and this will mean that we give your item our special attention, rush it to the top of the pile and put it on our Courier Next Day service. This doesn't guarantee you will have it the day after you order but we will do everything we can to make it happen. You can also add a Saturday delivery to your order if preferable.
Should you have more specific postage requirements please give us a call on 01592 643227
We will endeavour to meet all special requests for deliveries however it may not always be possible due to our Couriers own policies
Any orders placed before 12pm Monday to Friday will be sent as soon as possible and items ordered after that time or at the weekend will usually be sent at the beginning of the next working day. We will try our best to get your items out sooner but this depends on how busy we are.
PLEASE READ Do not sign for goods if you are unsure of the condition of the goods inside. When receiving your order please check the goods on delivery or mark the consignment note as **goods unchecked**
If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED BOXES OR MAIL BAGS. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition. Please mark it as DAMAGED PACKAGE if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative.
Returning your item
Returns are accepted and must be reported within 5 days of receipt of goods. Returns can only be accepted if the item has been unopened and have not been used or hung on the wall.
Damages must be reported within 2 days of receipt of goods.
Once you have reported the damage or return and have agreed a collection day and whether you would like a refund or replacement, we will uplift it using our courier on the day requested. If the item is damaged please use the original packaging to re-package the item and address it to our main gallery address:
27 St Clair Street
We will then do the rest and refund your funds or replace the item, which will be confirmed by either email or telephone. We do not charge a re-stocking fee but do kindly ask for the return postage cost. If your item is faulty we will provide an uplift and replacement free of charge.
**Please note that if you destroy or throw out the original packaging then we cannot collect the mirror from you and therefore you will have to arrange the return shipping yourself and you will be liable for any return costs and also liable for any damages which may occur due to damage in transit. We use a special packing method and materials to reduce the chance of damage in transit and if you throw out the packaging then it will be very difficult to get it back to us in one piece.